Kasuitei Ooya

The staff was very kind & helpful. The location across from the lake, the boat & bus stop was excellent. We loved the openair private onsen & the view of Mount fuji on the 7th floor.

The room was very clean and someone from the Hotel accompanied us to our room upon check in and showed us the facilities in the room. Our room was facing the lake and it was a beautiful look out to Lake Kawaguchiko. There were 2 onsen baths, one in the basement and another on the 7th floor. We had a really relaxing bath, with clear instructions as to how to use the onsen. We also tried out the massage in the hotel and it was not too bad. The souvenir shop had a wide variety of goodies which is worth getting. There is also a hotel shuttle to and fro to Kawaguchiko bus station. The hotel also responded to all our queries online, before we arrived and they were very prompt. Overall, we enjoyed our stay at the hotel. Highly recommend!

Nice and spacious traditional rooms with a lovely view. We booked the room with in room spa which was relaxing and enjoyable. The breakfast was huge. Though Fuji is only visible from the top level terrace not the lake view rooms it is a pleasant walk around the lake to see spectacular views of the mountain including lake reflections.

We absolutely loved our stay here! The complimentary shuttle from/to Kawaguchiko station was prompt and courteous. Our 6th floor tatami room was absolutely beautiful, with a stunning view of the lake. We loved its traditional style and homely but luxurious feel. The whole place had a warm and soothing, calm atmosphere. The onsen was great. The hotel location was perfect - 2 mins walk to the Ropeway, and with a sightseeing bus stop right outside the went to the station and to all the lakeside sights nearby. The food was exceptional - beautifully-presented multi-dish dinner served in our room felt so special. So the hotel was wonderful, but the *staff* made our stay exceptional. *Every* staff member was a joy to deal with. They went the extra mile to be helpful, were always genuinely friendly and so kind, and radiated calm competence and good humour. We felt blessed to be treated in such a special way. It made a lovely trip feel extra wonderful. A heartfelt thank you to all the staff.💝

The room we booked came with a private onsen tub, adjoining to the shower. The private onsen was definitely the highlight of the stay, as we could dipped into the onsen twice a day - one in the morning before going out and one in the evening after coming back tired. It was rejuvenating. Only thing is the adjoining shower means this is very ideal for couple staying but maybe a bit difficult for a family or friends. The room is considered nice size for the 2 of us, while the interior and furniture are a bit dated but functional. The kaiseki dinners and breakfasts had have many dishes as expected of such, and the good things they don't served the same for the 3D2N stays we did. While we ate a lot till very full, my opinion was more on the quality, as we experienced premium quality elsewhere. They were good just not as premium as I would like, but they weren't bad at all. The location is fantastic though it is not Fuji san facing. The frontdesk staffs were very polite and helpful. Keep up the service quality, we were honoured to be the guests.