Kasuitei Ooya

The staff was very kind & helpful. The location across from the lake, the boat & bus stop was excellent. We loved the openair private onsen & the view of Mount fuji on the 7th floor.

The room was very clean and someone from the Hotel accompanied us to our room upon check in and showed us the facilities in the room. Our room was facing the lake and it was a beautiful look out to Lake Kawaguchiko. There were 2 onsen baths, one in the basement and another on the 7th floor. We had a really relaxing bath, with clear instructions as to how to use the onsen. We also tried out the massage in the hotel and it was not too bad. The souvenir shop had a wide variety of goodies which is worth getting. There is also a hotel shuttle to and fro to Kawaguchiko bus station. The hotel also responded to all our queries online, before we arrived and they were very prompt. Overall, we enjoyed our stay at the hotel. Highly recommend!

We loved our room with a view, we booked lake view, it was beautiful, our bed were comfortable, but could have been more padding since we did sleep on the floor. Staff was super helpful and friendly, super clean area. Nice and quiet. Also lived we had a hot tub on our balcony. Nice touch. The public baths were also a nice touch. We liked how that had a green tea set up in the room to prepare a pot of tea when needed. The room was clean as well

At first we were unsure about the location, although it’s on the Lake the approach to it is very touristy but the view of Mount Fuji from the top floor made up for it. The staff were all very friendly and welcoming. We paid extra for a large room with our own bathroom and it was beautiful (we didn’t pay extra for the view but that didn’t bother us). We paid for the private onsen which we loved, view over the lake & the hills was lovely. The dinner in the private dining room was fun…there are a lot of courses. Allow time for breakfast as we had to rush ours to catch the train.

We absolutely loved our stay here! The complimentary shuttle from/to Kawaguchiko station was prompt and courteous. Our 6th floor tatami room was absolutely beautiful, with a stunning view of the lake. We loved its traditional style and homely but luxurious feel. The whole place had a warm and soothing, calm atmosphere. The onsen was great. The hotel location was perfect - 2 mins walk to the Ropeway, and with a sightseeing bus stop right outside the went to the station and to all the lakeside sights nearby. The food was exceptional - beautifully-presented multi-dish dinner served in our room felt so special. So the hotel was wonderful, but the *staff* made our stay exceptional. *Every* staff member was a joy to deal with. They went the extra mile to be helpful, were always genuinely friendly and so kind, and radiated calm competence and good humour. We felt blessed to be treated in such a special way. It made a lovely trip feel extra wonderful. A heartfelt thank you to all the staff.💝